Job Outlook for Administrative Professionals

The Bureau of Labor Statistics states that the most recent median annual wage for administrative assistants was $39,850.

Among the Office and Administrative Support Occupations listed by the US Bureau of Labor Statistics (BLS), those that require specialized skills offer the highest levels of pay and future opportunities.

Objectives

Certified Administrative Professional

Prepare to take the Certified Administrative Professional (CAP)

Master the CAP body of knowledge

Understand administrative fundamentals including financial responsibilities and project management

Curriculum

Prerequisites

There are no prerequisites to take this course.

Curriculum

Certified Administrative Professional

ORGANIZATIONAL COMMUNICATION (PART 1)

Communication essentials; interacting with stakeholders and teams

ORGANIZATIONAL COMMUNICATION (PART 2)

Organizational structure and systems; networking, interpersonal interactions and public speaking

BUSINESS WRITING AND DOCUMENT PRODUCTION

Business writing; publishing web documents, hard-copy documents, and meeting minutes

TECHNOLOGY AND INFORMATION DISTRIBUTION

Researching, gathering, compiling, and analyzing data and information; networks for information distribution and maintaining, backing-up, and storing data

OFFICE AND RECORDS MANAGEMENT

The basics of creating functioning and productive workspaces; obtaining and managing resources for your office and working in a virtual office

EVENT AND PROJECT MANAGEMENT

Event and travel management: coordinating virtual meetings; project management, time management and negotiation

HUMAN RESOURCES

Human resources functions, duties, and processes; employee files, records and training

FINANCIAL FUNCTIONS

Organizational finance: budgeting, financial statements, and financial transactions; banking process and the bank statement reconciliation process

WORKPLACE BEHAVIORS

Goal setting and creativity; problem solving, decision making and time management

BECOMING AN ADMINISTRATIVE ASSISTANT AND ADVANCING YOUR CAREER

Job duties, responsibilities and personal characteristics of administrative assistants

Instructor

Melissa Dunworth

Melissa Dunworth has been a certified pharmacy technician since 1997. She is registered with the New Mexico Board of Pharmacy. She holds a Bachelor of Science in Speech and Hearing Sciences.

Betty Stahl

Betty Stahl holds a doctorate in pharmacy from Shenandoah University. Over the past several years, she has taught pharmacy technician programs at ASA College in New York City and ACT in Arlington, Virginia. Stahl has also worked as a pharmacist in independent and hospital settings.

FAQs

WHAT DOES A PHARMACY TECHNICIAN DO?

Pharmacy technicians order and stock medications, prepare medications for distribution and provide information to patients. Pharmacy technicians may perform many of the same duties as a pharmacist; however, their work must be approved by a pharmacist before medication can be dispensed.

DO PHARMACY TECHNICIANS NEED A CERTIFICATION?

Requirements for pharmacy technicians vary by state, but most require certification, registration or licensure. Earning your certification from the Pharmacy Technician Certification Board (PTCB) provides a valuable, industry-recognized credential that meets most states’ requirements.

HOW LONG DOES IT TAKE TO COMPLETE A PHARMACY TECHNICIAN COURSE?

This pharmacy technician course can be completed in one year or less. This does not include the time you spend in an externship program or preparing and sitting for state licensure.

IS A PHARMACY TECHNICIAN A GOOD CAREER?

As the population ages and the prevalence of chronic diseases rises, more pharmacy technicians will be needed in pharmacies and may even see themselves taking on greater responsibilities in their role.