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Business Process Management

OPIE

Business Process Management History

The COVID-19 pandemic brought or exacerbated many challenges to higher education institutions. It spotlighted the need for innovative, efficient business operations to serve institutions by reengineering archaic processes and introducing new hybrid working systems. In response, the Office of Planning and Institutional Effectiveness (OPIE) established the Department of Business Process Management to work hand in hand with UDC business units to examine and implement the changes needed to establish more efficient and effective University processes.

Mission

The mission of the business process management team is to create, redesign and re-engineer business processes to improve and drive operational efficiency and effectiveness. The business process management team is also responsible for developing comprehensive and innovative enterprise solutions aligning with institutional goals and objectives.

Goals

It is the goal of the Department of Business Process Management to achieve the following for UDC through our institutional continuous business process workflow.

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Increase Institutional Efficiency

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Increase Matriculation and Growth

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Increase Student, Faculty, Staff and Community Engagement

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Increase Retention

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Increase Enrollment

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